| 2018 |
| Wednesday, January 3rd |
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12:00 AM
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A Similarity-Based Approach for the All-Time Demand Prediction of New Automotive Spare Parts
Daniel Steuer, Karlsruhe Institute of Technology
Verena Hutterer, IBM
Peter Korevaar, IBM
Hansjoerg Fromm, Karlsruhe Institute of Technology
Hilton Waikoloa Village, Hawaii
12:00 AM - 12:00 AM
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| 12:00 AM |
How to Improve Cloud Services Availability? Investigating the Impact of Power and It Subsystems Failures
Daniel Rosendo, Universidade Federal de Pernambuco
Guto Leoni, Universidade Federal de Pernambuco
Demis Gomes, Universidade Federal de Pernambuco
André Moreira, Universidade Federal de Pernambuco
Glauco Gonçalves, Universidade Federal Rural de Pernambuco
Patricia Endo, Universidade de Pernambuco
Judith Kelner, Universidade Federal de Pernambuco
Djamel Sadok, Universidade Federal de Pernambuco
Mozhgan Mahloo, Ericsson Research
Hilton Waikoloa Village, Hawaii
12:00 AM - 12:00 AM
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| 12:00 AM |
Influencing Operational Policing Strategy by Predictive Service Analytics
Lisa Jackson, Loughborough University
Melanie-Jane Stoneman, Loughborough University
Heather Callaghan, Loughborough University
Hanjing Zhang, Loughborough University
Christina Latsou, Loughborough University
Sarah Dunnett, Loughborough University
Lei Mao, Loughborough University
Hilton Waikoloa Village, Hawaii
12:00 AM - 12:00 AM
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| 12:00 AM |
Introduction to the Minitrack on Service Analytics
Hansjörg Fromm, Karlsruhe Institute of Technology
Gerhard Satzger, Karlsruhe Institute of Technology
Thomas Setzer, Karlsruhe Institute of Technology
Hilton Waikoloa Village, Hawaii
12:00 AM - 12:00 AM
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| 12:00 AM |
On Predictability of Revisioning in Corporate Cash Flow Forecasting
Florian Knöll, Karlsruhe Institute of Technology
Thomas Setzer, Karlsruhe Institute of Technology
Kevin Laubis, FZI Research Center for Information Technology, Karlsruhe
Hilton Waikoloa Village, Hawaii
12:00 AM - 12:00 AM
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| 12:00 AM |
Stable Matrix Approximation for Top-N Recommendation on Implicit Feedback Data
Dongsheng Li, IBM Research - China
Changyu Miao, IBM Research - China
Stephen Chu, IBM Research - China
Jason Mallen, IBM Chief Analytics Office
Tomomi Yoshioka, IBM Chief Analytics Office
Pankaj Srivastava, IBM Chief Analytics Office
Hilton Waikoloa Village, Hawaii
12:00 AM - 12:00 AM
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| 12:00 AM |
The Anchor and Adjustment Bandwidthmodel: Exploring Cognitive Biases in Simulated Forecast Series
Florian Knöll, Karlsruhe Institute of Technology
David Roßbach, Karlsruhe Institute of Technology
Hilton Waikoloa Village, Hawaii
12:00 AM - 12:00 AM
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| 12:00 AM |
The Impact of Service Failure Controllability and Relationship Strength on Post-Complaint Consumer Behavior - An Empirical Analysis
Frederike von Aswege, RWTH Aachen University
Jan Kemper, RWTH Aachen University
Malte Brettel, RWTH Aachen University
Hilton Waikoloa Village, Hawaii
12:00 AM - 12:00 AM
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| 12:00 AM |
The Role of Semantic Technologies in Diagnostic and Decision Support for Service Systems
Eleni Tsalapati, Loughborough University
Tom Jackson, Loughborough University
William Johnson, Loughborough University
Lisa Jackson, Loughborough University
Andrey Vasilyev, Loughborough University
Andrew West, Loughborough University
Lei Mao, Loughborough University
Ben Davies, Loughborough University
Hilton Waikoloa Village, Hawaii
12:00 AM - 12:00 AM
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| 12:00 AM |
Towards a Technician Marketplace using Capacity-Based Pricing
Clemens Wolff, Karlsruhe Institute of Technology
Michael Vössing, Karlsruhe Institute of Technology
Björn Schmitz, Karlsruhe Institute of Technology
Hansjörg Fromm, Karlsruhe Institute of Technology
Hilton Waikoloa Village, Hawaii
12:00 AM - 12:00 AM
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