Managing Discretion at the Street Level of Information Systems Use

Authors

Katherine Wyers, University of OsloFollow
Brian Nicholson, Alliance Manchester Business School, University of ManchesterFollow

Abstract

Information systems (IS) research has demonstrated how government IS intended for identity classification for entitlement to benefits may shape and be shaped by discretion at the street level of policy implementation. However, little is known about how changes to identity categories – recategorization – inscribed into IS are shaped by discretion at street level. This paper contributes to themes of social challenges and social justice by improving our understanding of how identity recategorization in government IS shapes policy implementation.

Recommended Citation

Wyers, Katherine and Nicholson, Brian, "Managing Discretion at the Street Level of Information Systems Use" (2024). GlobDev 2024. 4.
https://aisel.aisnet.org/globdev2024/4