Paper Number
ECIS2026-2743
Paper Type
CRP
Abstract
As digital platforms become deeply embedded in everyday interactions, platform companies play an important role in advancing digital sustainability by engaging a broad range of stakeholders. However, there is limited understanding of how sustainable value is co-created through stakeholder interactions in digital platforms. Drawing on a case study, this research develops a framework that explains how platform companies shape sustainable value co-creation by structuring stakeholder engagement and resource integration. The findings identify three roles, namely sustainable value facilitator, integrator, and transformer, through which companies organise interactions and mobilise resources in distinct ways. These role enactments give rise to interconnected economic, social, and environmental value outcomes that emerge through ongoing stakeholder interactions. The study further shows that platform-enabled interactions can lead to value destruction when sustainability objectives conflict with intensified exchange dynamics and stakeholder demands, offering a more nuanced understanding of how platform companies enable and constrain sustainable value co-creation.
Recommended Citation
Kao, Ping-Jen and Li, Xuewenxi, "Sustainable Value Co-Creation In Digital Platform" (2026). ECIS 2026 Proceedings. 19.
https://aisel.aisnet.org/ecis2026/is_resil/isresilience/19
Sustainable Value Co-Creation In Digital Platform
As digital platforms become deeply embedded in everyday interactions, platform companies play an important role in advancing digital sustainability by engaging a broad range of stakeholders. However, there is limited understanding of how sustainable value is co-created through stakeholder interactions in digital platforms. Drawing on a case study, this research develops a framework that explains how platform companies shape sustainable value co-creation by structuring stakeholder engagement and resource integration. The findings identify three roles, namely sustainable value facilitator, integrator, and transformer, through which companies organise interactions and mobilise resources in distinct ways. These role enactments give rise to interconnected economic, social, and environmental value outcomes that emerge through ongoing stakeholder interactions. The study further shows that platform-enabled interactions can lead to value destruction when sustainability objectives conflict with intensified exchange dynamics and stakeholder demands, offering a more nuanced understanding of how platform companies enable and constrain sustainable value co-creation.