Track Chairs
Constantinos K. Coursaris, HEC Montréal, Canada, coursaris@hec.ca
Chee-Wee Tan, The Hong Kong Polytechnic University, chee-wee.tan@polyu.edu.hk
Wietske Van Osch, Michigan State University, USA, vanosch@msu.edu
Schedule

2024
Friday, June 14th

CUSTOMER SATISFACTION IN SOCIAL VR COMMERCE: A QUALITATIVE PERSPECTIVE

Matthias Trier, Paderborn University
Annika Steiger, Paderborn University
Yakup Güzel, Paderborn University

Delegation Paradox: How Complexity Impacts Task Delegation to Algorithmic Solutions

Stefanie Gante, Durham University
Spyros Angelopoulos, Durham University

DELVING INTO EMOTIONS: A STUDY OF SOCIAL ROBOTS’ USE IN HOTELS

Gehan Wishwajith Premathilake, Tampere University
Hongxiu Li, Tampere University

Gamification and Knowledge Sharing: A Meta-Analytic Review

Hairui Tang, Tampere University
Nannan Xi, Tampere University
Xinyi Yang, Tampere University
Juho Hamari, Tampere University

“HEY SIRI, DON’T MAKE ME MAD” – OVERCOMING USER ANNOYANCES WITH VOICE ASSISTANTS

Christina Strauss, Witten/Herdecke University
Michael Dominic Harr, University of Duisburg-Essen
Reinhard Schütte, University of Duisburg-Essen
Simon Wimmer, Stuttgart Media University

Is it me, or is it you? – How Perceived Humanness Influences Users’ Cognitive and Affective Satisfaction with Conversational Agents that Make Errors

Fabian Hildebrandt, TUD Dresden University of Technology
Benedikt Brendel, TUD Dresden University of Technology
Alan Dennis, Indiana University

Navigating the Landscape of IT Threats: A Literature Review and the Road Ahead

Marco Meier, University of Bamberg

Robot Shopping Assistants: How Emotional versus Rational Robot Designs Affect Consumer Trust and Purchase Decisions

Ulrich Gnewuch, University of Passau
Leon Hanschmann, Karlsruhe Institute of Technology
Carolin Kaiser, Nuremberg Institute for Market Decisions
Rene Schallner, Nuremberg Institute for Market Decisions
Alexander Mädche, Karlsruhe Institute of Technology (KIT)

THE INTERACTIONS BETWEEN HUMANS AND AI-BASED VIRTUAL ROBOTS IN DAILY LIFE: A SYSTEMATIC LITERATURE REVIEW

Rong Huang, Information systerms science
Hongxiu Li, Tampere University
Reima Suomi, University of Turku

The Role of Eye Contact in Human-Robot Interaction: Trust and Decision-Making in Virtual Financial Advisory

Carolin Kaiser, Nuremberg Institute for Market Decisions
Rene Schallner, Nuremberg Institute for Market Decisions
Vladimir Manewitsch, Nuremberg Institute for Market Decisions
Emma Fenne, Nuremberg Institute for Market Decisions

VISION BEYOND SIGHT: AFFORDANCES OF ASSISTIVE TECHNOLOGIES FOR THE VISUALLY IMPAIRED

Subisha K R, Indian Institute of Technology Madras
Saji K Mathew, Indian Institute of Technology Madras