Paper Number
1921
Paper Type
Complete Research Paper
Abstract
The healthcare sector is struggling with the challenges of demographic change and a shortage of healthcare professionals. Especially informal caregivers often lack information and support. Digitalization can play an important role to effectively support informal caregivers delivering adequate care. We use a Design Science Research approach by first conducting a market analysis of care apps to gain an overview of the current offered apps. In the second evaluation cycle, we conduct a quantitative survey to analyze the perceived importance of several app functionalities. Thirdly, a prototype is instantiated and presented within semi-structured interviews with informal caregivers to gain in-depth knowledge regarding the app design. Providers can enhance their care app development process by integrating recommendations regarding content, user interface and barrier-free elements. Our research also extends the current literature concerning informal caregiver needs and user-friendly design. Future studies should evaluate the feasibility and usability of the proposed design principles.
Recommended Citation
Hammer, Jonas; Kus, Kevin; Arlinghaus, Tim; and Kajüter Rodrigues, Patricia, "Facing the Challenges of Delivering Quality Care with User-Oriented Care Apps for Informal Caregivers: A Design Science Research Approach" (2024). ECIS 2024 Proceedings. 9.
https://aisel.aisnet.org/ecis2024/track18_healthit/track18_healthit/9
Facing the Challenges of Delivering Quality Care with User-Oriented Care Apps for Informal Caregivers: A Design Science Research Approach
The healthcare sector is struggling with the challenges of demographic change and a shortage of healthcare professionals. Especially informal caregivers often lack information and support. Digitalization can play an important role to effectively support informal caregivers delivering adequate care. We use a Design Science Research approach by first conducting a market analysis of care apps to gain an overview of the current offered apps. In the second evaluation cycle, we conduct a quantitative survey to analyze the perceived importance of several app functionalities. Thirdly, a prototype is instantiated and presented within semi-structured interviews with informal caregivers to gain in-depth knowledge regarding the app design. Providers can enhance their care app development process by integrating recommendations regarding content, user interface and barrier-free elements. Our research also extends the current literature concerning informal caregiver needs and user-friendly design. Future studies should evaluate the feasibility and usability of the proposed design principles.
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