Paper Number

1849

Paper Type

CRP

Abstract

User-Generated Content (UGC) on the internet exerts a significant influence on consumers. Therefore, understanding UGC and its design is of great interest in research and practice. One examined factor influencing UGC is the submission device, such as smartphone, tablet, or laptop. Despite such devices offering similar capabilities for content creation and submission, they differ substantially in their characteristics, including screen size, user interface, and usage context. In this study, we conduct a systematic literature review of 25 articles (comprising 38 studies) that investigate the influence of the submission device on UGC. Employing a weight analysis, we illustrate the strength of the explored relationships. Our findings reveal, among other things, that UGC generated from mobile devices, as opposed to non-mobile devices, is universally shorter, more emotional, and self-centered. In contrast, there is disagreement in the literature regarding other attributes like valence, ratings, or perceived helpfulness, highlighting the need for further research.

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Jun 14th, 12:00 AM

THE INFLUENCE OF SUBMISSION DEVICES ON USER-GENERATED CONTENT – A SYSTEMATIC LITERATURE REVIEW AND WEIGHT ANALYSIS

User-Generated Content (UGC) on the internet exerts a significant influence on consumers. Therefore, understanding UGC and its design is of great interest in research and practice. One examined factor influencing UGC is the submission device, such as smartphone, tablet, or laptop. Despite such devices offering similar capabilities for content creation and submission, they differ substantially in their characteristics, including screen size, user interface, and usage context. In this study, we conduct a systematic literature review of 25 articles (comprising 38 studies) that investigate the influence of the submission device on UGC. Employing a weight analysis, we illustrate the strength of the explored relationships. Our findings reveal, among other things, that UGC generated from mobile devices, as opposed to non-mobile devices, is universally shorter, more emotional, and self-centered. In contrast, there is disagreement in the literature regarding other attributes like valence, ratings, or perceived helpfulness, highlighting the need for further research.

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