Paper Number
1685
Paper Type
Short Paper
Abstract
This study looks at the persistent issue of business/IT alignment. While prior literature mainly focuses on business/IT alignment at the organizational level, this study adopts a process-level perspective. Specifically, considering the inherent idiosyncrasies in individual business processes and what happens when they are paired with different IT architectures. Drawing on a single case study, we reveal that business/IT misalignment occurs when asynchronous IT architectures are paired with on-demand processes or when synchronous IT architectures are paired with adaptive processes. Furthermore, the findings indicate that addressing misalignment introduces additional structural complexity across the IT architecture.
Recommended Citation
van der Geest, Coen; van den Hooff, Bart; and van Angeren, Joey, "Exploring Process-Level Business/IT Alignment: Across on-Demand and Adaptive Processes" (2024). ECIS 2024 Proceedings. 9.
https://aisel.aisnet.org/ecis2024/track08_bpm_di/track08_bpm_di/9
Exploring Process-Level Business/IT Alignment: Across on-Demand and Adaptive Processes
This study looks at the persistent issue of business/IT alignment. While prior literature mainly focuses on business/IT alignment at the organizational level, this study adopts a process-level perspective. Specifically, considering the inherent idiosyncrasies in individual business processes and what happens when they are paired with different IT architectures. Drawing on a single case study, we reveal that business/IT misalignment occurs when asynchronous IT architectures are paired with on-demand processes or when synchronous IT architectures are paired with adaptive processes. Furthermore, the findings indicate that addressing misalignment introduces additional structural complexity across the IT architecture.
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