Paper Number

1685

Paper Type

SP

Abstract

This study looks at the persistent issue of business/IT alignment. While prior literature mainly focuses on business/IT alignment at the organizational level, this study adopts a process-level perspective. Specifically, considering the inherent idiosyncrasies in individual business processes and what happens when they are paired with different IT architectures. Drawing on a single case study, we reveal that business/IT misalignment occurs when asynchronous IT architectures are paired with on-demand processes or when synchronous IT architectures are paired with adaptive processes. Furthermore, the findings indicate that addressing misalignment introduces additional structural complexity across the IT architecture.

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Jun 14th, 12:00 AM

Exploring Process-Level Business/IT Alignment: Across On-Demand and Adaptive Processes

This study looks at the persistent issue of business/IT alignment. While prior literature mainly focuses on business/IT alignment at the organizational level, this study adopts a process-level perspective. Specifically, considering the inherent idiosyncrasies in individual business processes and what happens when they are paired with different IT architectures. Drawing on a single case study, we reveal that business/IT misalignment occurs when asynchronous IT architectures are paired with on-demand processes or when synchronous IT architectures are paired with adaptive processes. Furthermore, the findings indicate that addressing misalignment introduces additional structural complexity across the IT architecture.

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