Paper Number
1447
Paper Type
Complete Research Paper
Abstract
Explainable Artificial Intelligence (XAI) aims at automatically generating explanations along AI decisions to assist users in interacting with AI systems. In the realm of user-centric XAI, research efforts focus on XAI approaches that specifically address users’ needs for interpretability. In the ultimate consequence, explanations must be individually tailored to each individual user’s needs. Against this background, we propose a novel approach to personalize automatically generated explanations along AI decisions. In a given context with given objectives of explanations, our XAI Personalization Approach automatically adjusts the hyperparameters of an XAI method for individual users. The approach processes individual user interaction data based on contextual bandits to increase the effectiveness of resulting explanations. We demonstrate the practical applicability of our approach and evaluate its efficacy in a user study with the task of image classification. Results suggest that explanations personalized by our approach are more effective than one-size-fits-all user-centric explanations.
Recommended Citation
Schröppel, Philipp and Förster, Maximilian, "Exploring XAI Users' Needs: A Novel Approach to Personalize Explanations Using Contextual Bandits" (2024). ECIS 2024 Proceedings. 13.
https://aisel.aisnet.org/ecis2024/track07_busanalytics/track07_busanalytics/13
Exploring XAI Users' Needs: A Novel Approach to Personalize Explanations Using Contextual Bandits
Explainable Artificial Intelligence (XAI) aims at automatically generating explanations along AI decisions to assist users in interacting with AI systems. In the realm of user-centric XAI, research efforts focus on XAI approaches that specifically address users’ needs for interpretability. In the ultimate consequence, explanations must be individually tailored to each individual user’s needs. Against this background, we propose a novel approach to personalize automatically generated explanations along AI decisions. In a given context with given objectives of explanations, our XAI Personalization Approach automatically adjusts the hyperparameters of an XAI method for individual users. The approach processes individual user interaction data based on contextual bandits to increase the effectiveness of resulting explanations. We demonstrate the practical applicability of our approach and evaluate its efficacy in a user study with the task of image classification. Results suggest that explanations personalized by our approach are more effective than one-size-fits-all user-centric explanations.
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