Paper Number

2060

Paper Type

CRP

Abstract

Algorithmic Management (AM) is an emerging topic that is used to control the workforce on on-demand platforms (ODPs). Although widely utilized, AM is contested among practitioners and researchers. Therefore, the expansion of ODPs controlled by AM requires an exploration of appearing problems in this system. The paper aims to examine the interrelated problems associated with the use of AM for regulation, in addition to the complex communication structures and data processes. Derived from a systematic literature review, this research provides a broad perspective on the problems existing in AM-supported on-demand platform (ODP) ecosystems. Eight interrelated problem categories associated with current practices in AM alongside the communication streams in ODP ecosystems have been identified, revealing potential for optimization. Furthermore, the potential role and responsibility of human managers is considered in fostering human-centric AM, providing directions for future research.

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Jun 14th, 12:00 AM

ALGORITHMIC MANAGEMENT: EIGHT PROBLEMS BUT HUMAN-CENTRISM AIN'T ONE

Algorithmic Management (AM) is an emerging topic that is used to control the workforce on on-demand platforms (ODPs). Although widely utilized, AM is contested among practitioners and researchers. Therefore, the expansion of ODPs controlled by AM requires an exploration of appearing problems in this system. The paper aims to examine the interrelated problems associated with the use of AM for regulation, in addition to the complex communication structures and data processes. Derived from a systematic literature review, this research provides a broad perspective on the problems existing in AM-supported on-demand platform (ODP) ecosystems. Eight interrelated problem categories associated with current practices in AM alongside the communication streams in ODP ecosystems have been identified, revealing potential for optimization. Furthermore, the potential role and responsibility of human managers is considered in fostering human-centric AM, providing directions for future research.

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