Paper Number

1866

Paper Type

CRP

Abstract

Generative artificial intelligence (AI) such as ChatGPT is increasingly used by knowledge workers. The benefits of its use for productivity are obvious. However, prior literature has overlooked a potentially crucial benefit of using generative AI: that its use can motivate users. Building on self-determination theory, we argue that knowledge workers using generative AI experience greater perceived competence, autonomy, and relatedness as a result of its use. We thereby advance self-determination theory, uncover a potential additional benefit of using generative AI, and show fruitful avenues for future research.

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Jun 14th, 12:00 AM

The Future of Work Unleashed: Generative AI’s Role in Shaping Knowledge Workers’ Autonomous Motivation

Generative artificial intelligence (AI) such as ChatGPT is increasingly used by knowledge workers. The benefits of its use for productivity are obvious. However, prior literature has overlooked a potentially crucial benefit of using generative AI: that its use can motivate users. Building on self-determination theory, we argue that knowledge workers using generative AI experience greater perceived competence, autonomy, and relatedness as a result of its use. We thereby advance self-determination theory, uncover a potential additional benefit of using generative AI, and show fruitful avenues for future research.

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