Today’s rapidly advancing technology is shaping many aspects of our personal and working lives. In the context of the continuing digitalization of the manufacturing industry Digital Twins (DT) have emerged as a new kind of networked information system, which converges real-world assets with virtual counterparts. Smart service systems (SSS) provide a new perspective on these information systems enabling a connection between the technical concepts of industry 4.0 with service science. We conduct an action design research study in the machine manufacturing industry and use the SSS as a guiding perspective for our DT design. This paper contributes three design principles for DTs in manufacturing: (1) cyber-physical (re-) configurability, (2) smartness of the product, and (3) IT platform as a boundary object. The design was evaluated with several manufacturing companies based on a user interface prototype.
Wache, Hendrik and Dinter, Barbara, "Digital Twins at the Heart of Smart Service Systems - An Action Design Research Study" (2021). ECIS 2021 Research Papers. 146.
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