Paper Number
1787
Abstract
Today’s rapidly advancing technology is shaping many aspects of our personal and working lives. In the context of the continuing digitalization of the manufacturing industry Digital Twins (DT) have emerged as a new kind of networked information system, which converges real-world assets with virtual counterparts. Smart service systems (SSS) provide a new perspective on these information systems enabling a connection between the technical concepts of industry 4.0 with service science. We conduct an action design research study in the machine manufacturing industry and use the SSS as a guiding perspective for our DT design. This paper contributes three design principles for DTs in manufacturing: (1) cyber-physical (re-) configurability, (2) smartness of the product, and (3) IT platform as a boundary object. The design was evaluated with several manufacturing companies based on a user interface prototype.
Recommended Citation
Wache, Hendrik and Dinter, Barbara, "Digital Twins at the Heart of Smart Service Systems - An Action Design Research Study" (2021). ECIS 2021 Research Papers. 146.
https://aisel.aisnet.org/ecis2021_rp/146
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