Research Papers

Abstract

Despite the advancement of information technologies (IT) in organizations, there is still an immediate risk of misaligned processes between them. An important reason for this relates to the fact that entities are primarily aligned within organizations and not across organizational boundaries. Since organizations increasingly integrate their processes, this issue becomes more relevant. A fundamental aspect to better align processes is the mutual understanding of both parties, which is oftentimes not sufficient. Here, virtual reality offers the possibility to interactively connect and align perspectives in a virtual context. To better understand the role of perspective taking in terms of better social and cultural ITBusiness Alignment between organizations, we conducted a case study with eleven employees from two organizations that are connected in a value chain (manufacturer/service partner). The findings provide insights on how to design virtual realities to reduce the gap between organizations. We discuss our findings in light of their impact on organizations and for future research.

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