By examining blue-collar workers and their boundary management this paper addresses a significant gap in research. The data presented shows that while the boundary between work and private life during the workday is clear, but work often intrudes into non-work time. To better understand the needs and demands of potential users, we conducted standardized qualitative open-ended interviews with 45 social and blue-collar workers from different professional environments. The survey revealed that the availability management application as Smart Availability Assistant (SAA) should enable different stages of availability which can be chosen and adapted individually. Calls and text messages should be filtered by the contacting person, situation, and actual content. Further, feedback loops and compatibility with existing applications are also desirable
Saternus, Zofia, "ATTITUDE TOWARDS THE SMART AVAILABILITY ASSIS-TANT AMONG BLUE-COLLAR WORKERS AND THEIR AVAILABILITY MANAGEMENT BEHAVIOR" (2020). In Proceedings of the 28th European Conference on Information Systems (ECIS), An Online AIS Conference, June 15-17, 2020.
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