Complementary products and services of third-party complementors have become one of the corner-stones for the success and sustainability of digital platforms. Information Systems (IS) research has paid considerable attention to the effects of control modes on shaping platform governance and thus regu-lating complementors and their complements. However, there is still a lack of comprehension of the effects of a widely applied, yet underexamined control mode, namely input control (i.e., the set of mech-anisms that screen and sort out complementors and their complements before entering the digital plat-form’s ecosystem). We tested our hypotheses using an integrated research approach that includes quan-titative data from a survey with 114 web browser extension developers and qualitative data based on semistructured interviews with 8 developers. The results demonstrate convergent findings in support of the assertion that both complementor- and complement-related perceived input control negatively im-pact complementors’ perceived usefulness, satisfaction and continuance intentions. As such, our paper contributes to IS governance research primarily by conceptually distinguishing between complementor-related and complement-related input control and by uncovering their distinct effects on critical com-plementor attitudes and behavioral intentions. Moreover, our study offers insights that can help platform providers to effectively manage their gatekeeping and screening processes.
Croitor, Evgheni and Adam, Martin, "Perceived Input Control on Digital Platforms: an Empirical Investigation" (2020). ECIS 2020 Research Papers. 2.
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