In this paper, we study a public-private digital infrastructure to understand the dynamics of its emergence. We explore the interrelation of architectural and governance aspects of the infrastructure, through a longitudinal, embedded case study of the Norwegian Welfare Technology project. We introduce the concept of infrastructural tuning to conceptualize a dynamic of resistance and accommodation over time between the infrastructure’s architecture and implementation and multiple actors’ interests, policy goals and emerging opportunities and challenges. Our study makes three contributions: first, based on the analysis of our case study we provide an understanding of how the architecture of a digital infrastructure can accommodate divergent perspectives and strategies in public-private partnerships; second, we provide a process perspective on digital transformation of the public sector by analyzing the tuning process of the architecture-governance interplay; third, we develop the concept of infrastructural tuning.
Kempton, Alexander Moltubakk; Grisot, Miria; Brænden, Kristin; and Aanestad, Margunn, "Infrastructural Tuning in Public-Private Partnerships" (2020). In Proceedings of the 28th European Conference on Information Systems (ECIS), An Online AIS Conference, June 15-17, 2020.
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