Despite rigorous conceptualization, quantitative investigations of effective use are largely lacking. This, in part, may be due to the complexity in operationalizing and measuring the construct. Moreover, failure to effectively measure the construct could result in erroneous findings. Recognizing this challenge, we sought to understand how effective use can be operationalized and measured. In doing so, we proposed two approaches: a formative multidimensional approach and a first-order approach with relationships between the dimensions of effective use. We drew upon seminal effective use research, and refined a survey instrument for measuring effective use. Our analysis provides support for both operationalizations with nomological validity established. We believe this research will help advance the theory of effective use and will enable researchers and practitioners to assess how effectively systems are being used.
Eden, Rebekah; Fielt, Erwin; and Murphy, Glen, "Advancing the Theory of Effective Use through Operationalization" (2020). In Proceedings of the 28th European Conference on Information Systems (ECIS), An Online AIS Conference, June 15-17, 2020.
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