'MIRROR, MIRROR, ON THE WALL’: ROBOTIC PROCESS AUTOMATION IN THE PUBLIC SECTOR USING A DIGITAL TWIN
We transfer the core philosophy and methodological approach that the digital factory has brought us to automate business processes based on robotic process automation (RPA) technology. We investi-gate the transformation and adaptation of specific planning tools from the ideas of a digital twin, which is a virtual representation of a physical product or system and has its origins in the engineering sciences. This should enable us to realize an integrated business process based on a digital twin. The digital twin therefore forms the basis for the conception and development of RPA. This article de-scribes findings from the application of digital twins for RPA development. This is based on a case study of public administration. As a result, the case’s processes are examined and thus the real proce-dures are discovered and analyzed with its interactions and logical links. This can provide an orienta-tion for developers, employees and researchers and allows further research.
Koch, Julian; Trampler, Michael; Kregel, Ingo; and Coners, André, "'MIRROR, MIRROR, ON THE WALL’: ROBOTIC PROCESS AUTOMATION IN THE PUBLIC SECTOR USING A DIGITAL TWIN" (2020). ECIS 2020 Research-in-Progress Papers. 2.
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