'MIRROR, MIRROR, ON THE WALL’: ROBOTIC PROCESS AUTOMATION IN THE PUBLIC SECTOR USING A DIGITAL TWIN

Authors

Julian Koch, South Westphalia University of Applied SciencesFollow
Michael Trampler, South Westphalia University of Applied SciencesFollow
Ingo Kregel, South Westphalia University of Applied SciencesFollow
André Coners, South Westphalia University of Applied SciencesFollow

Abstract

We transfer the core philosophy and methodological approach that the digital factory has brought us to automate business processes based on robotic process automation (RPA) technology. We investi-gate the transformation and adaptation of specific planning tools from the ideas of a digital twin, which is a virtual representation of a physical product or system and has its origins in the engineering sciences. This should enable us to realize an integrated business process based on a digital twin. The digital twin therefore forms the basis for the conception and development of RPA. This article de-scribes findings from the application of digital twins for RPA development. This is based on a case study of public administration. As a result, the case’s processes are examined and thus the real proce-dures are discovered and analyzed with its interactions and logical links. This can provide an orienta-tion for developers, employees and researchers and allows further research.

Recommended Citation

Koch, Julian; Trampler, Michael; Kregel, Ingo; and Coners, André, "'MIRROR, MIRROR, ON THE WALL’: ROBOTIC PROCESS AUTOMATION IN THE PUBLIC SECTOR USING A DIGITAL TWIN" (2020). ECIS 2020 Research-in-Progress Papers. 2.
https://aisel.aisnet.org/ecis2020_rip/2