20 - Service Innovation, Engineering, and Management

A METHOD TO CLASSIFY STANDARDS IN EMERGING TECHNOLOGIES: THE CASE OF CLOUD COMPUTING

Complete Research Paper

Robin Fischer, KIT, Karlsruhe, Germany
Christian Janiesch, KIT AIFB, Karlsruhe, BW, Germany

CLOUD ADOPTION: RELATIVE ADVANTAGE OR IT FASHION?

Research-in-Progress Paper

Ariana Polyviou, Athens University of Economics and Business, Athens, Greece
Nancy Pouloudi, Athens University of Economics and Business, Athens, Greece
Katerina Pramatari, Athens University of Economics and Business, Athens, Greece

DESIGN AND VALUE OF SERVICE-ORIENTED TECHNOLOGIES FOR SMART BUSINESS NETWORKING

Complete Research Paper

Rainer Alt, University of Leipzig, Leipzig, Sachsen, Germany
Martin Smits, Tilburg University, Tilburg, Netherlands

FORMATIVE EVALUATION OF BUSINESS MODEL REPRESENTATIONS - THE SERVICE BUSINESS MODEL CANVAS

Complete Research Paper

Andreas Zolnowski, Universität Hamburg, Hamburg, Germany
Tilo Böhmann, Universität Hamburg, Hamburg, Germany

MARRIED FOR LIFE? A CLOUD COMPUTING CLIENT-PROVIDER RELATIONSHIP CONTINUANCE MODEL

Research-in-Progress Paper

Daniel Schlagwein, Australian School of Business, Sydney, NSW, Australia
Alan Thorogood, Australian School of Business, Sydney, Australia

PREDICTING AVAILABILITY AND RESPONSE TIMES OF IT SERVICES

Complete Research Paper

Sascha Bosse, Otto von Güricke University Magdeburg, Magdeburg, Saxony-Anhalt, Germany
Christian Schulz, Otto von Güricke University Magdeburg, Magdeburg, Saxony-Anhalt, Germany
Klaus Turowski, Otto-von-Güricke-University Magdeburg, Magdeburg, Germany

PREVENTIVE PRODUCT RETURNS MANAGEMENT SYSTEMS - A REVIEW AND MODEL

Complete Research Paper

Gianfranco Walsh, University of Jena, Jena, Germany
Michael Möhring, University of Jena, Jena, Germany
Christian Koot, Aalen University, Aalen, Germany
Mario Schaarschmidt, University of Koblenz-Landau, Koblenz, Germany

PROCESS MINING APPROACHES TO DETECT ORGANIZATIONAL PROPERTIES IN CYBER-PHYSICAL SYSTEMS

Complete Research Paper

Martin Matzner, University of Münster - ERCIS, Muenster, Germany
Hendrik Scholta, University of Münster - ERCIS, Münster, Germany

SOCIOMATERIAL CAPABILITIES IN INTEGRATED OIL AND GAS OPERATIONS - IMPLICATIONS FOR DESIGN

Complete Research Paper

Marius Mikalsen, NTNU, Trondheim, Norway
Elena Parmiggiani, NTNU, Trondheim, Norway
Vidar Hepsø, NTNU, Trondheim, Norway

SOFTWARE-MEDIATED PROCESS ASSESSMENT FOR IT SERVICE CAPABILITY MANAGEMENT

Research-in-Progress Paper

Anup Shrestha, University of Southern Qüensland, Toowoomba, Queensland, Australia
Aileen Cater-Steel, University of Southern Qüensland, Toowoomba, Queensland, Australia
Wui-Gee Tan, University of Southern Qüensland, Toowoomba, Queensland, Australia
Mark Toleman, University of Southern Queensland, Toowoomba, Queensland, Australia

TOGETHER THEY ARE STRONG: THE QUEST FOR SERVICE MODULARIZATION PARAMETERS

Research-in-Progress Paper

Christoph Peters, Kassel University, Kassel, Hesse, Germany

TOWARDS A HOLISTIC UNDERSTANDING OF TECHNOLOGY-MEDIATED LEARNING SERVICES - A STATE-OF-THE-ART ANALYSIS

Complete Research Paper

Philipp Bitzer, Kassel University, Kassel, Hesse, Germany
Andreas Janson, Kassel University, Kassel, Hesse, Germany

USING SERIOUS GAMES FOR IDEA ASSESSMENT IN SERVICE INNOVATION

Complete Research Paper

Niels Feldmann, Karlsruhe Institute of Technology, Karlsruhe, Germany
Marc Thomas Philipp Adam, Karlsruhe Institute of Technology, Karlsruhe, Germany
Maximilian Bauer, Karlsruhe Institute of Technology, Karlsruhe, Germany

WHY NOT COMPLAIN? A PARADOXICAL PROBLEM FOR MOBILE SERVICE AND APPLICATION PROVIDERS

Complete Research Paper

Markus Salo, University of Jyväskylä, Jyvaeskylä, Finland
Markus Makkonen, University of Jyväskylä, Jyvaeskylä, Finland