Paper Type
Complete Research Paper
Description
Organizational Culture (OC) plays an increasingly important role in both literature and practice of BPM. Hence, companies and other organizations should be aware of their culture and the underlying valus and perceptions which might influnce the success of BPM initiatives. This paper addresses these issus and presents empirical evidence for the impact of OC on the quality of business processes. For this purpose a qustionnaire survey has been conducted combining the assessment of OC and perceived process quality. Based on a sample of 145 employees of a financial services company, the results give clear empirical evidence that there is a strong positive influnce of OC on the perceived quality of processes in an organization. Regression analyses show high explanatory significance for three of four organizational culture dimensions. The highest explanatory impact on process quality is given by the strategic orientation of an organization, followed by the structural conditions and the general management and leadership in an organization.
EMPIRICAL EVIDENCE FOR THE IMPACT OF ORGANIZATIONAL CULTURE ON PROCESS QUALITY
Organizational Culture (OC) plays an increasingly important role in both literature and practice of BPM. Hence, companies and other organizations should be aware of their culture and the underlying valus and perceptions which might influnce the success of BPM initiatives. This paper addresses these issus and presents empirical evidence for the impact of OC on the quality of business processes. For this purpose a qustionnaire survey has been conducted combining the assessment of OC and perceived process quality. Based on a sample of 145 employees of a financial services company, the results give clear empirical evidence that there is a strong positive influnce of OC on the perceived quality of processes in an organization. Regression analyses show high explanatory significance for three of four organizational culture dimensions. The highest explanatory impact on process quality is given by the strategic orientation of an organization, followed by the structural conditions and the general management and leadership in an organization.