Surprisingly, in addition to inexperienced computer users, also those who have used different software
applications at least to moderate extent can have feelings of anxiety with their use of computers. This
paper examines the role of training in decreasing anxiety among experienced computer users. More
specifically, the role of training is studied in relation to computer anxiety, behavioral beliefs and selfefficacy, which are the key mental constructs training may impact. 96 adult and university students,
who attended a CDL course on voluntary basis, participated in this longitudinal study. The results
suggest that training is an effective tool to decrease anxiety and promote self-efficacy even among
experienced users. In addition this study calls in the question of the relation of computer anxiety and
ease of use.
Sokura, Bertta; Tuunainen, Virpi Kristiina; and Oorni, Anssi, "The chiasmus of design: Paradoxical outcomes in the e-government reform of UK children's services" (2009). ECIS 2009 Proceedings. 115.