The role of training in decreasing anxiety among experienced computer users

Abstract

Surprisingly, in addition to inexperienced computer users, also those who have used different software

applications at least to moderate extent can have feelings of anxiety with their use of computers. This

paper examines the role of training in decreasing anxiety among experienced computer users. More

specifically, the role of training is studied in relation to computer anxiety, behavioral beliefs and selfefficacy, which are the key mental constructs training may impact. 96 adult and university students,

who attended a CDL course on voluntary basis, participated in this longitudinal study. The results

suggest that training is an effective tool to decrease anxiety and promote self-efficacy even among

experienced users. In addition this study calls in the question of the relation of computer anxiety and

ease of use.

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