Abstract
Recent external crises have revealed limitations of traditional business continuity planning in fostering organizational agility during unprecedented situations. Drawing on socio-technical perspectives, our study examines how two understudied factors, namely organizational mindfulness toward digital transformation (MDT) and organizational citizenship behavior (OCB), enable agile crisis responses supported by digital infrastructure capabilities. MDT reflects an organization’s awareness of the transformative impact of technology, while OCB comprises voluntary, prosocial employee behaviors that enhance organizational learning and adaptability. Analyzing primary survey data, we demonstrate that MDT, loosely coupled digital systems, and OCB can be associated with enhanced organizational agility, which in turn supports competitive performance during a crisis.
Recommended Citation
Bernroider, Edward W.N.; Limaj, Everist; and Obwegeser, Nikolaus, "SWIFT CRISIS RESPONSE: THE ROLES OF ORGANIZATIONAL MINDFULNESS, CITIZENSHIP BEHAVIOR AND DIGITAL INFRASTRUCTURE" (2025). CONF-IRM 2025 Proceedings. 12.
https://aisel.aisnet.org/confirm2025/12