Strategic Governance in Public Administration Using Artificial Intelligence Approaches — A Proposal Using Open-Source Virtual Assistants

Authors

Jorge Ribeiro, Instituto Politécnico Viana do CasteloFollow
Afonso Fernandes, Instituto Politécnico de Viana do CasteloFollow
Letícia Loureiro, Instituto Politécnico de Viana do CasteloFollow
Jorge Garcia, ADiT-Lab, Instituto Politécnico de Viana do CasteloFollow
Sara Paiva, ADiT-Lab, Instituto Politécnico de Viana do CasteloFollow

Abstract

In the context of Strategic Governance in Public Administration (SGPA) aimed at promoting Digital Transformation and Innovation, and improving the quality of services made available to citizens, this work proposes the design and specification of an open-source, citizen-centered application architecture to support SGPA, leveraging Generative Artificial Intelligence approaches. Based on a literature review and highlighting the lack of fully open-source virtual assistant (chatbot) solutions for SGPA, this work presents a prototype adopting a hybrid AI approach. It combines rule-based methods for quick responses with Large Language Models and Retrieval-Augmented Generation to improve accuracy in complex queries. To encourage future research in this field, the code and pre-trained models are available in a public GitHub repository.

Recommended Citation

Ribeiro, Jorge; Fernandes, Afonso; Loureiro, Letícia; Garcia, Jorge; and Paiva, Sara, "Strategic Governance in Public Administration Using Artificial Intelligence Approaches — A Proposal Using Open-Source Virtual Assistants" (2025). CAPSI 2025 Proceedings. 6.
https://aisel.aisnet.org/capsi2025/6