Abstract

This paper examines the benefits of Artificial Intelligence (AI) technologies in purchasing processes. It examines four different types of AI-based technology and their impact on nine typical benefits that purchasing could derive from them. We found out that the adoption of AI is perceived to have a strong impact only on specific activities of the purchasing process (spend analysis, contract management), as well as data quality. Our findings highlighted also the weak perceived influence of AI-based technologies directly on cost savings and risks mitigation. These findings open large avenues for future research relatively to purchasing digital transformation and AI. This paper the first paper to investigate benefits of AI in purchasing, building on a deductive approach. It extends research on purchasing digital transformation by shifting from the focus on technology-centric outcomes, such as information system usage, to understanding the outcomes of AI on purchasing process.

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