Business & Information Systems Engineering
Editorial
Is the Diversification Benefit for Teams More Sustainable Than at the Financial Market? - Or: Tough Times Don’t Last, Tough Teams Do!
Hans Ulrich Buhl
Research Papers
The Impact of Search and Recommendation Systems on Sales in Electronic Commerce
Oliver Hinz and Jochen Eckert
Customer-Centric Decision Support - A Benchmarking Study of Novel Versus Established Classification Models
Stefan Lessmann and Stefan Voß
State of the Art
Value-Based CRM - The Interaction of the Triad of Marketing, Financial Management, and IT
Martin Gneiser
Catchword
Can Web 2.0 Ever Forget?
Juergen Karla
Discussion
Letter to the Editor: Statements on the Contribution by Urbach et al. fromIssue 4/2009
Hans Ulrich Buhl, Peter Mertens, Matthias Schumann, Nils Urbach, Stefan Smolnik, and Gerold Riempp