Organizational and Technological Options for Business Process Management from the Perspective ofWeb 2.0 - Results of a Design Oriented Research Approach with Particular Consideration of Self-Organization and Collective Intelligence

Authors

Dominik Vanderhaeghen, Deloitte Consulting Ltd.Follow
Peter FettkeFollow
Peter Loos, German Research Centre for Artificial IntelligenceFollow

Document Type

Research Paper

Abstract

Corporate operative systems are often highly dynamic, a fact which is only insufficiently taken into account by recent process management approaches. In contrast, the perspective of Web 2.0 opens up new options for action in process management. In this contribution, we figure out new organizational and technological options of process management using a design-oriented research approach. The analysis especially considers the aspects of self-organization and collective intelligence in process management. We conceptually develop options for action and illustrate them based on a prototype platform for process management. The paper is complemented by a presentation of real-world application scenarios in the construction industry and results of an evaluation of the design-oriented research approach.

Recommended Citation

Vanderhaeghen, Dominik; Fettke, Peter; and Loos, Peter (2010) "Organizational and Technological Options for Business Process Management from the Perspective ofWeb 2.0 - Results of a Design Oriented Research Approach with Particular Consideration of Self-Organization and Collective Intelligence," Business & Information Systems Engineering: Vol. 2: Iss. 1, 15-28.
Available at: https://aisel.aisnet.org/bise/vol2/iss1/3