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Paper Type
Complete
Abstract
In the era of digital transformation, understanding the interplay between Artificial Intelligence (AI) and human decision-makers is crucial. This paper examines the nuanced dynamics of AI in decision-making processes, focusing on its role as a decision-maker, an enabler, and its impact on work paradigms and organizational structures. Through a comprehensive literature review and qualitative case studies across diverse sectors, the study introduces a novel analytical framework that aligns AI's role with decision-making stages. This framework aims to identify optimal organizational structures, ranging from full human to full AI delegation, including hybrid models. By highlighting the human-centric approach and the interdependence of human and AI in decision-making, this research contributes significantly to the evolving field of organizational behavior and decision science, providing insights into effective AI integration and the transformative role of Generative AI in professional landscapes.
Paper Number
1815
Recommended Citation
Perozzo, Haiat and Ravarini, Aurelio, "AI at the Helm or in the Crew? Navigating the Role of AI in Decision-Making Process" (2024). AMCIS 2024 Proceedings. 9.
https://aisel.aisnet.org/amcis2024/fow/fow/9
AI at the Helm or in the Crew? Navigating the Role of AI in Decision-Making Process
In the era of digital transformation, understanding the interplay between Artificial Intelligence (AI) and human decision-makers is crucial. This paper examines the nuanced dynamics of AI in decision-making processes, focusing on its role as a decision-maker, an enabler, and its impact on work paradigms and organizational structures. Through a comprehensive literature review and qualitative case studies across diverse sectors, the study introduces a novel analytical framework that aligns AI's role with decision-making stages. This framework aims to identify optimal organizational structures, ranging from full human to full AI delegation, including hybrid models. By highlighting the human-centric approach and the interdependence of human and AI in decision-making, this research contributes significantly to the evolving field of organizational behavior and decision science, providing insights into effective AI integration and the transformative role of Generative AI in professional landscapes.
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