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Paper Type
Complete
Description
A context-aware service aims at proposing suitable solutions for customer situations to increase their satisfaction. This goal can only be achieved if the customer context is correctly taken into account by the service. Even though smart service systems and knowledge-based systems have been investigated in recent years, few studies have focused on how to reconcile the two perspectives: service science and knowledge-centric, in order to maximize the benefits of each field in context-aware service development. This paper aims at proposing a modeling framework for the conception of context-aware service systems. While taking contextual knowledge into consideration, the framework defines the key constructs of context-aware services as well as their relationships and proposes a method comprising a set of patterns and a process model guiding the application of these constructs in a specific domain. The application of the framework is briefly illustrated to model credit card services for the banking sector to validate its utility and applicability.
Paper Number
1607
Recommended Citation
Le Dinh, Thang; Vu, Thi My Hang; Dam, Nguyen Anh Khoa; and Ralyté, Jolita, "Context-Aware Service Modelling: A Knowledge-Centric Framework" (2023). AMCIS 2023 Proceedings. 15.
https://aisel.aisnet.org/amcis2023/conf_theme/conf_theme/15
Context-Aware Service Modelling: A Knowledge-Centric Framework
A context-aware service aims at proposing suitable solutions for customer situations to increase their satisfaction. This goal can only be achieved if the customer context is correctly taken into account by the service. Even though smart service systems and knowledge-based systems have been investigated in recent years, few studies have focused on how to reconcile the two perspectives: service science and knowledge-centric, in order to maximize the benefits of each field in context-aware service development. This paper aims at proposing a modeling framework for the conception of context-aware service systems. While taking contextual knowledge into consideration, the framework defines the key constructs of context-aware services as well as their relationships and proposes a method comprising a set of patterns and a process model guiding the application of these constructs in a specific domain. The application of the framework is briefly illustrated to model credit card services for the banking sector to validate its utility and applicability.
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Conference Theme