Paving the Way for Enriched Patient Experience - On the Development of a Process Architecture for a Hospital

Presenter Information

Manuel Weber, University of LiechtensteinFollow
Jan vom Brocke, University of LiechtensteinFollow

Paper Type

ERF

Paper Number

1099

Description

In this emergent research forum (ERF) paper, we report on a project from a state-funded hospital located in one of Europe’s microstates. The hospital is currently planning a new building site and, in addition, plans to adopt new information technologies (IT) to improve patient safety and enrich the patient journey. However, the hospital lacks a systematic overview of its processes and their interrelationships as a basis for further BPM initiatives and, most importantly, improving the patient experience from admission to discharge and beyond. By applying a design science research (DSR) approach, we develop the first draft of a process architecture by considering a patient’s journey. We discuss this framework and present the next steps as part of our future research.

Comments

SIG Health

Recommended Citation

Weber, Manuel and vom Brocke, Jan, "Paving the Way for Enriched Patient Experience - On the Development of a Process Architecture for a Hospital" (2022). AMCIS 2022 Proceedings. 13.
https://aisel.aisnet.org/amcis2022/sig_health/sig_health/13