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Paper Type

Complete

Paper Number

1336

Description

With the COVID-19 pandemic, organizations were ultimately forced to introduce remote work where possible. Many companies have introduced information and communication software to replicate on-site teamwork as closely as possible that keeps employees in close contact with the team, such as Microsoft Teams. Studies confirm that the use of technology, and thus software, is related to the perception of stress, known as technostress. So far, research has predominantly focused on the negative concept of stress, namely distress. To examine the effects of technostress creators on perceived eustress, data of 207 employees using regularly Microsoft Teams during the pandemic were collected with an online survey. The analysis reveals that the classic technostress creators are generally negatively associated with perceived eustress. However, this study shows that techno-insecurity particularly induces positive stress. Furthermore, the analysis reveals that work-home conflict and job satisfaction moderate the effects of technostress creators on perceived eustress.

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Aug 10th, 12:00 AM

Technostress Revisited at Work-From-Home: The Impact of Technostress Creators on the Perception of Eustress Moderated by Work-Home-Conflict and Job Satisfaction

With the COVID-19 pandemic, organizations were ultimately forced to introduce remote work where possible. Many companies have introduced information and communication software to replicate on-site teamwork as closely as possible that keeps employees in close contact with the team, such as Microsoft Teams. Studies confirm that the use of technology, and thus software, is related to the perception of stress, known as technostress. So far, research has predominantly focused on the negative concept of stress, namely distress. To examine the effects of technostress creators on perceived eustress, data of 207 employees using regularly Microsoft Teams during the pandemic were collected with an online survey. The analysis reveals that the classic technostress creators are generally negatively associated with perceived eustress. However, this study shows that techno-insecurity particularly induces positive stress. Furthermore, the analysis reveals that work-home conflict and job satisfaction moderate the effects of technostress creators on perceived eustress.

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