Social Inclusion and Social-Technical Issues (SIG SI)

Paper Type

ERF

Paper Number

1423

Description

Immigrants face disadvantages and difficulties in the workplace caused by using a new language, among other issues. These difficulties impact their income conditions compared with their native counterparts. This research explores the use of technologies to overcome language barriers in performing a process in the workplace. Specifically, this paper proposes an artifact for designing technology-driven solutions for social inclusion in the workplace by mapping social issues to a solution that maps social pains to the enactment of value propositions as an emotional journey: The social value proposition journey mapping. This artifact can be used in companies and social organizations to model a technology-driven solution to solve a social problem in the usage context. A case study in the industry shows the application of our method with industry partners for evaluating the use of technologies for social inclusion of immigrants in the workplace.

Share

COinS
 
Aug 9th, 12:00 AM

Designing Technology-driven Social Inclusion Solutions with the Social Value Proposition Journey Mapping

Immigrants face disadvantages and difficulties in the workplace caused by using a new language, among other issues. These difficulties impact their income conditions compared with their native counterparts. This research explores the use of technologies to overcome language barriers in performing a process in the workplace. Specifically, this paper proposes an artifact for designing technology-driven solutions for social inclusion in the workplace by mapping social issues to a solution that maps social pains to the enactment of value propositions as an emotional journey: The social value proposition journey mapping. This artifact can be used in companies and social organizations to model a technology-driven solution to solve a social problem in the usage context. A case study in the industry shows the application of our method with industry partners for evaluating the use of technologies for social inclusion of immigrants in the workplace.