Social Inclusion and Social-Technical Issues (SIG SI)

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Paper Type

ERF

Paper Number

1423

Description

Immigrants face disadvantages and difficulties in the workplace caused by using a new language, among other issues. These difficulties impact their income conditions compared with their native counterparts. This research explores the use of technologies to overcome language barriers in performing a process in the workplace. Specifically, this paper proposes an artifact for designing technology-driven solutions for social inclusion in the workplace by mapping social issues to a solution that maps social pains to the enactment of value propositions as an emotional journey: The social value proposition journey mapping. This artifact can be used in companies and social organizations to model a technology-driven solution to solve a social problem in the usage context. A case study in the industry shows the application of our method with industry partners for evaluating the use of technologies for social inclusion of immigrants in the workplace.

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Aug 9th, 12:00 AM

Designing Technology-driven Social Inclusion Solutions with the Social Value Proposition Journey Mapping

Immigrants face disadvantages and difficulties in the workplace caused by using a new language, among other issues. These difficulties impact their income conditions compared with their native counterparts. This research explores the use of technologies to overcome language barriers in performing a process in the workplace. Specifically, this paper proposes an artifact for designing technology-driven solutions for social inclusion in the workplace by mapping social issues to a solution that maps social pains to the enactment of value propositions as an emotional journey: The social value proposition journey mapping. This artifact can be used in companies and social organizations to model a technology-driven solution to solve a social problem in the usage context. A case study in the industry shows the application of our method with industry partners for evaluating the use of technologies for social inclusion of immigrants in the workplace.

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