Global Development (SIG GlobDev)
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Paper Type
Complete
Paper Number
1059
Description
A worker’s performance and productivity depend on a variety of factors including knowledge, to be essential for self-effectiveness and self-efficacy. In the literature, knowledge transfer is argued to enhance the quality of work, and therefore, its value. When addressing this issue, the latest studies have considered and evaluated the use of mobile technologies, which are evidenced to improve a worker’s capacity and skills. However, only a few have investigated the impact of the internal and external usability of mobile technologies in facilitating knowledge transfer. This study draws upon evidence from a survey (\textit{n}= 237) which shows that both internal and external usability positively influence knowledge transfer. The results of this research shed new light on the importance of mobile technology acceptance by employees, providing a better understanding of how and why rich usability facilitates knowledge transfer and eventually impacts their performance and productivity.
Recommended Citation
Kuciapski, Michał and Weichbroth, Pawel, "Evaluating the Internal and External Usability of Mobile Technologies in Facilitating Knowledge Transfer" (2021). AMCIS 2021 Proceedings. 1.
https://aisel.aisnet.org/amcis2021/global_develop/global_develop/1
Evaluating the Internal and External Usability of Mobile Technologies in Facilitating Knowledge Transfer
A worker’s performance and productivity depend on a variety of factors including knowledge, to be essential for self-effectiveness and self-efficacy. In the literature, knowledge transfer is argued to enhance the quality of work, and therefore, its value. When addressing this issue, the latest studies have considered and evaluated the use of mobile technologies, which are evidenced to improve a worker’s capacity and skills. However, only a few have investigated the impact of the internal and external usability of mobile technologies in facilitating knowledge transfer. This study draws upon evidence from a survey (\textit{n}= 237) which shows that both internal and external usability positively influence knowledge transfer. The results of this research shed new light on the importance of mobile technology acceptance by employees, providing a better understanding of how and why rich usability facilitates knowledge transfer and eventually impacts their performance and productivity.
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