Human Computer Interaction


Trust plays a vital role in e-commerce to encourage desired transaction attitudes and behaviors from consumers. Research ontrust in e-commerce has employed many different theoretical frameworks and tested a variety of variables, resulting infragmented findings. This study attempts to synthesize previous empirical findings regarding antecedents and consequents oftrust in e-commerce. A meta-analysis is conducted. 52 empirical studies have been identified, and 207 effect sizes arecollected and meta-analyzed. Implications for future research are also discussed.