ACIS 2024 Proceedings

Abstract

Digital inclusion research, policy and initiatives have taken a predominantly deficit approach that focuses on deficiencies in people’s engagement with technology and aims to “fix them”. In this paper we argue that a digital justice perspective taking a strengths-based approach to digital equity can be more effective and impactful for groups recognized as having low digital participation. Focusing specifically on people with disabilities, we use narrative inquiry to understand how they construct meaning of their interactions with digital technologies drawing on narratives from a study of a digital inclusion intervention. We identify barriers that people with disabilities encounter from a social-contextual perspective and propose a digital justice approach that considers internet access as a human right.

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