Abstract
This paper examines the process of technology appropriation and the triggers that encourage and discourage longer term use of an Information System (IS). In a longitudinal study over 14 months, we examine use of a Learning Management System in an educational setting. Our findings suggest that the process of appropriation is incremental over time. Multiple plateaus of temporary stabilization occur during longer term use of a technology. In addition, findings from the study reveal that rejection of a technology may take place long after adoption. Localized IT support, peer-support and availability of ongoing training in the form of one-on-one contact with the trainer, at critical time periods, may be key factors in encouraging productive use and avoiding rejection of the technology in the long term.
Recommended Citation
Mendoza, Antonette; Stern, Linda; and Carroll, Jennie, "Plateaus in Long-term Appropriation of an Information System" (2007). ACIS 2007 Proceedings. 67.
https://aisel.aisnet.org/acis2007/67