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Articles

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The Influence of Interactivity on E-service Offerings: An Empirical Examination of Benefits and Risks
Mauricio Featherman, Ryan T. Wright, Jason Bennett Thatcher, J. Christopher Zimmer, and Richard Pak

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Designing Emergency Response Dispatch Systems for Better Dispatcher Performance
Anna L. McNab, Traci J. Hess, and Joseph S. Valacich