The Pacific Asia Conference on Information Systems (PACIS) is an annual academic conference intended to provide a high quality forum for researchers, practitioners, and policy makers to exchange research findings and ideas on the adoption of leading information-related technologies and practices. The theme of the conference this year is “IT Ubiquitous and Collaborative Innovation.”

We are very pleased to report that there is a significant increase in the number and quality of submissions for PACIS 2014. In total, 648 submissions were received from 1674 authors in 42 countries and regions. 249 papers were finally selected for oral presentations, and 140 papers for poster presentations. This represents a 10% increase over the previous record of 583 submissions to PACIS 2013. There are 226 universities participated in this year’s PACIS. More than 560 participants have registered for the conference, which is another record-breaking number. These numbers reflect a significant growing trend of the IS community in the Asia Pacific region.

Among the 28 tracks, the most popular ones were Social Media and e-Commerce (59 accepted), IS Innovation, Adoption, and Diffusion (31 accepted), and Knowledge Management (26 accepted). They fit the conference theme really well on IT Ubiquitous and Collaborative Innovation.

Finally, all 389 papers are included in our proceedings, which are available from both the AIS Library and the PACIS 2014 website (http://pacis2014.org).

Keng Siau, Qing Li, and Xunhua Guo

Program Co-Chairs, PACIS 2014, June 2014

Proceeding of the 19th Pacific Asia Conference on Information Systems (PACIS 2014)

ISBN 978-988-8353-22-4

Submissions from 2014

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INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM): CONTRIBUTING FACTORS TO IT SERVICE DISRUPTIONS – A CASE OF MALAYSIA PUBLIC SERVICE AGENCIES, Nuru Aisyah Sim Abdullah, Noor Laila Mohd Noor, and Emma Nuraihan Mior Ibrahim

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THE MULTI-LEVEL IMPACT OF CLINICAL DECISION SUPPORT SYSTEM: A FRAMEWORK AND A CALL FOR MIXED METHODS EVALUATION, Mohamed Abouzahra and Joseph Tan

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AN APPROACH TO SENTIMENT ANALYSIS –THE CASE OF AIRLINE QUALITY RATING, Esi Adeborna and Keng Siau

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IDENTIFYING FAKE PROFILES IN LINKEDIN, Shalinda Adikari and Kaushik Dutta

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IT CAPABILITIES IN GLOBAL ENTERPRISES, Neha Agarwal, Christina Soh, and Siew Kien Sia

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TOWARDS SUSTAINABILITY OF EMARKETPLACES, Mohammed Aladalah, Yen Cheung, and Vincent C.S. Lee

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AUTOMATED HEALTH BUSINESS PROCESS MODELLING AND ANALYSIS FOR E-HEALTH SYSTEM REQUIREMENTS ELICITATION, Ahmed H. Alahmadi, Ben Soh, and Azmat Ullah

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CENTRALIZED AND DISTRIBUTED ERP DEVELOPMENT MODELS: OPERATIONS AND CHALLENGES, Aki Alanne, Samuli Pekkola, and Tommi Kähkönen

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SOCIAL ENGINEERING IN SOCIAL NETWORKING SITES: HOW GOOD BECOMES EVIL, Abdullah Algarni, Yue Xu, Taizan Chan, and Yu-Chu Tian

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MEDIA CHARACTERISTICS, NATIONAL CULTURE, AND E-GOVERNMENT SERVICES USAGE: DEVELOPING A MODEL AND SURVEY INSTRUMENT, Abdullah Alghamdi and Md Mahbubur Rahim

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A FRAMEWORK FOR STUDENT ENGAGEMENT IN SOCIAL NETWORKING SITES, Abdulsalam K. Alhazmi and Azizah Abdul Rahman

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TOWARDS THE DEVELOPMENT OF AN INITIAL TRUST MODEL FOR THE ADOPTION OF INTERNET BANKING SERVICES IN JORDAN, Ali Aljaafreh, Asif Gill, and Ahmed Al Ani

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CONSOLIDATING UNDERSTANDING OF ERP CONFLICTS: A DIALECTIC PERSPECTIVE, Musleh Alsulami, Mahbubur Rahim, and Helana Scheepers

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THEORIZING IN DESIGN SCIENCE RESEARCH: AN ABSTRACTION LAYERS FRAMEWORK, Ahmad Alturki and Guy G. Gable

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AGILE GLOBAL SOFTWARE DEVELOPMENT COMMUNICATION CHALLENGES: A SYSTEMATIC REVIEW, Yehia Ibrahim Alzoubi and Asif Qumer Gill

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A GENERIC FRAMEWORK FOR DEVELOPING STRATEGIC INFORMATION SYSTEM PLANS: INSIGHTS FROM PAST THREE DECADES, Alireza Amrollahi, Amir Hossein Ghapanchi Dr, and Mohammadreza Najaftorkaman

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WHY DO THEY RESIST? EXAMINING THE SALIENT FACTORS OF PHYSICIANS’ IT ADOPTION BEHAVIOUR, Neff Anja, Gewald Heiko, and Haase Ulrich

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THE INFLUENCE FACTORS OF SNS USERS’ SENSE OF BELONGING: THEORETICAL MODEL AND EMPIRICAL TEST ---A CROSS-CULTURE STUDY ON SNS, Zhaoyu An and Lvchuan Liu

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FIRM-CUSTOMER MOBILE DIGITAL CONNECTEDNESS: CONCEPTUALIZATION, MEASUREMENT AND IMPLICATIONS, Maura Atapattu and Darshana Sedera

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A RESEARCH FRAMEWORK OF VENDOR FIRMS BODY OF KNOWLEDGE (BOK) AND ITS IMPACT ON OFFSHORE IT OUTSOURCING PERFORMANCE, Md. Samim Al Azad and JoongHo Ahn

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INVESTIGATING THE ROLE OF BUSINESS ANALYSTS COMPETENCIES INTO STRATEGIC BUSINESS REQUIREMENTS GATHERING, Abdul Babar, Bernard Wong, and Babak Abedin

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CHRONOLOGICAL ANALYSIS OF THE ELECTRONIC WORD- OF-MOUTH EFFECT OF FOUR SOCIAL MEDIA CHANNELS ON MOVIE SALES: COMPARING TWITTER, YAHOO!MOVIES, YOUTUBE, AND BLOGS, Hyunmi Baek, Sehwan Oh, Hee-Dong Yang, and JoongHo Ann

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SYNERGIZER - REVIVING A FAILED IS PROJECT. A TEACHING CASE, Abayomi Baiyere and Hongxiu Li

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TOWARDS A UNIFIED VIEW OF INFORMATION SYSTEM (IS) CAPABILITY, Abayomi Baiyere and Hannu Salmela

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EMR ADOPTION BY SMALL CLINICS IN MALAYSIA: AN EXPLORATORY STUDY AND THEORETICAL EXPLANATION, Probir Kumar Banerjee and Hamid Bagha

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THE IMPACTS OF CLIENT IT CHARACTERISTICS ON AUDIT HOURS, Rajiv Banker, Hsihui Chang, and Yi-Ching Kao

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CLUSTERS AND INNOVATION: A CASE OF THE COLCHAGUA WINE CLUSTER, Constanza Reyes Bastías, Yen Cheung, and Vincent C.S. Lee

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INVESTIGATING THE EFFECTS OF SELFPRESENTATION AT SOCIAL NETWORK SITES ON PURCHASE BEHAVIOR: A TEXT MINING AND ECONOMETRIC APPROACH, Prasanta Bhattacharya, Tuan Quang Phan, and Khim Yong Goh

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SECONDARY CRISIS COMMUNICATION ON SOCIAL MEDIA: THE ROLE OF CORPORATE RESPONSE AND SOCIAL INFLUENCE IN PRODUCT-HARM CRISIS, Gongbing Bi, Bowen Zheng, and Hefu Liu

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THE IMPACT OF EMPLOYEE COMPETENCE ON ORGANIZATIONAL AGILITY: THE MEDIATING ROLE OF IT ALIGNMENT, Gongbing Bi, Jingmei Zhou, and Zhao Cai

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E-BUSINESS USE AND VALUE FOR FAST GROWTH SMALLTO-MEDIUM ENTERPRISES IN TURBULENT ENVIRONMENTS, Rui Bi, Robert M. Davison, and Kosmas Smyrnios

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A FORMALIZED TRANSFORMATION PROCESS FOR GENERATING DESIGN MODELS FROM BUSINESS RULES, Mohammed Bonais, Kinh Nguyen, Eric Pardede, and Wenny Rahayu

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KNOWLEDGE SHARING, CULTURE AND MEDIA USAGE IN AN ACADEMIC NETWORK: A NETWORK ANALYSES OF THE EBEREA-IRSES CASE, Harry Bouwman, Marikka Heikkilä, and Lidwien Van de Wijngaert

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EFFECTS OF IT CAPABILITY AND EXTERNAL INTEGRATION ON ORGANIZATIONAL RESPONSIVENESS: AN ORGANIZATIONAL LEARNING PERSPECTIVE, Zhao Cai, Qian Huang, and Liang Liang

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GAINING COMPETITIVE ADVANTAGE FROM ANALYTICS THROUGH THE MEDIATION OF DECISION-MAKING EFFECTIVENESS: AN EMPIRICAL STUDY OF UK MANUFACTURING COMPANIES, Guangming Cao and Yanqing Duan

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WHEN FREE TRIALS MEET ONLINE REVIEWS: THE IMPACT OF INFORMATIVENESS OF ONLINE REVIEWS AND PERCEIVED QUALITY HOMOGENEITY, Huanhuan Cao and Jinhu Jiang

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UNDERSTANDING USER’S SUSTAINED PARTICIPATION IN SOCIAL RESEARCH NETWORK SITES, Xiongfei Cao, Zhao Cai, zhongsheng Hua, and Xi Zhang

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PERFORMATIVE IS RESEARCH – SCIENCE PRECISION VERSUS PRACTICE RELEVANCE, Christer Carlsson and Pirkko Walden

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HOW KNOWLEDGE MANAGEMENT INTENTION INFLUENCED BY ORGANIZATIONAL CULTURE AND KNOWLEDGE MANAGEMENT CULTURE, Christina Ling-hsing Chang and Tung-Ching Lin

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LDA-BASED GROUP DOCUMENT RECOMMENDATION, Te-Min Chang, Wen-Feng Hsiao, and Yi-Ling Lin

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A CROSS-CULTURAL STUDY ON THE EFFECTS OF SOCIAL POPULARITY AND DEAL SCARCITY ON CONSUMERS' PURCHASE BEHAVIOR, Yvon Chang and Cheng Yi

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THE ROLES OF INTRINSIC AND EXTRINSIC MOTIVATION AND PERCEIVED COMPETENCE IN ENHANCING SYSTEM USE AND PERFORMANCE, Siew H. Chan, Qian Song, Laurie E. Hays, and Pailin Trongmateeru

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THE URGE TO CHECK SOCIAL NETWORKING SITES: ANTECEDENTS AND CONSEQUENCES, Tommy K. H. Chan, Christy M.K Cheung, Zach W. Y. Lee Mr, and Tillmann Neben

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THE COMMUNITY-BASED MODEL OF USING SOCIAL MEDIA TO SHARE KNOWLEDGE TO COMBAT CRISES, Charlie C. Chen, Peter Ractham, and Laddawan Kaewkitipong

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HOW CUSTOMER PARTICIPATION CAN DRIVE REPURCHASE INTENT, Chih-Jou Chen, Chih-Cheng Chen, and Ju-Chuan Wu

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GENDER DISCRIMINATION IN ONLINE PEER-TO-PEER CREDIT LENDING: EVIDENCE FROM LENDING PLATFORM IN CHINA, Dongyu Chen, Xiaolin Li, and Fujun Lai

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IDENTIFYING THE MOST PERSUASIVE MESSAGES TO CONVERT NON-MOBILE SHOPPERS INTO MOBILE SHOPPERS, Chiang-Yu Cheng and Eldon Li

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THE INFLUENCE OF MORAL ORIENTATION AND RELATIONAL RISK ON KNOWLEDGE SHARING IN SUPPLY CHAINS, Jao-Hong Cheng and Dong-Her Shih

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IMPROVING RECOMMENDATION PERFORMANCE WITH USER INTEREST EVOLUTION PATTERNS, Tsang-Hsiang Cheng and Yen-Hsien Lee

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UNDERSTANDING ORGANIZATION EMPLOYEE`S INFORMATION SECURITY OMISSION BEHAVIOR: AN INTEGRATED MODEL OF SOCIAL NORM AND DETERRENCE, Hao Chen and Wenli Li

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ONLINE SOCIAL SUPPORT FOR WEIGHT CONTROL AND IMPROVED QUALITY OF LIFE, Jei-Fuu Chen, Ling-Ling Wu, Seng-Cho Chou, and Chih-Hung Chang

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THE IMPACT OF SOCIAL PSYCHOLOGICAL FACTORS ON THE RELATIONSHIP QUALITY OF FACEBOOK USERS, Jian-Liang Chen, Shu-Chun Ho, and Yi-Yuan Wu

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AN ALGORITHM TO OPTIMIZE THE CONFIGURATION OF TERMINALS IN DISTRIBUTED TRAFFIC MICROSCOPIC SIMULATION SYSTEM, Mantun CHEN, Shijie ZHOU, Jiaqing LUO, and Zhu Song

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RESEARCH ON PRINCIPLE-BASED CONTRACT DISPUTE NEGOTIATION SYSTEM :A CASE IN CONSTRUCTION INDUSTRY, Qi Chen, Yuqiang Feng, and Luning Liu

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TOWARD A SMART GOVERNMENT: AN EXPERIENCE OF E-INVOICE DEVELOPMENT IN TAIWAN, Sheng-Chi Chen, Scott Miau, and Cheng-Chieh Wu

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FOCUSING ON CENTRALITY MEASURE IN EMERGENCY MEDICAL SERVICES, Xian Chen, Stephen Shaoyi Liao, Wei Dong, Yang Dai, and Xiaolu Yang

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THE MODERATING EFFECTS OF CONTEXTUAL FACTORS ON A BUYER’S TRUST IN E-COMMERCE PLATFORMS AND SELLERS, Xiayu Chen, Qian Huang, Robert M. Davison, and zhongsheng Hua

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ADOPTION OF RFID AND ITS LONG TERM IMPACT ON FIRM VALUE, Xi CHen, Shanshan Liu, and Indranil Bose

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THE EFFECTS OF CHARACTERISTICS OF CORPORATE BLOG ON TOURISTS’ LODGING INTENTION: AN EXAMPLE OF BED AND BREAKFAST, Yu-Chen Chen, Rong-An Shang, Shuan-Yeh Huang, and Chung-Kuang Lin

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STRATEGIC ORIENTATION OF KNOWLEDGE MANAGEMENT AND INFORMATION TECHNOLOGY AND THEIR EFFECTS ON PERFORMANCE, Yue-Yang Chen and Hui-Ling Huang

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A STUDY OF THE IMPACT OF A CROWD WISDOM ONLINE LEARNING COMMUNITY PLATFORM ON STUDENT LEARNING, Terence Chun-Ho CHEUNG, Hokling CHEUNG, and Kai Pan MARK

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Driving Individuals’ Subjective Wellbeing in Virtual Communities through Interpersonal and Impersonal Mechanisms, Chao-Min Chiu and Hsiang-Lan Cheng

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USE SOCIAL NETWORK ANALYSIS TO IDENTIFY THE KNOWLEDGE-HOLE FROM LEARNING PORTFOLIOS STRUCTURES THROUGH WEB LOGS IN COGNITIVE APPRENTICESHIP AND GOAL-BASED WEB-BASED LEARNING SYSTEM, Chui-Chen Chiu

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DETERMINANTS OF UTILITARIAN VALUE IN SMARTPHONE-BASED MOBILE COMMERCE, Sujeong Choi, Kiju Cheong, Beverly Somera, and Qiying Hao

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LEVERAGING CUSTOMER KNOWLEDGE AND IT RESOURCES TO ENHANCE SERVICE EXPERTISE AND SERVICE QUALITY, Sujeong Choi, Jaejon Kim, and Min Qu

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THE APPLICATION OF SEMANTIC INFORMATION CONTAINED IN RELEVANCE FEEDBACK IN THE ENHANCEMENT OF DOCUMENT RE-RANKING, Shihchieh Chou, Jiaxiong Zeng, and Zhangting Dai

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UNDERSTANDING COMPETITIVE PERFORMANCE OF SOFTWARE-AS-A-SERVICE (SAAS)—THE COMPETITIVE DYNAMICS PERSPECTIVE, Shih-Wei Chou, Chia Shiang Hsu, Hui-Tzu Min, Chun-Hsiung Chiang, and Yu-Chieh Chang

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UNDERSTANDING CONSUMER TRUST IN SOCIAL COMMERCE WEBSITES, Wing S. Chow and Si Shi

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INFORMATION PRIVACY CONCERNS AMONG NOVICE AND EXPERT USERS OF SOLOMO, Wen Yong Chua, Klarissa T T. Chang, and Maffee Peng-Hui Wan

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PLAYING WITH IT: ETHNOGRAPHIC RESEARCH ON THE TECHNOLOGICAL PRACTICES OF YOUNG PROFESSIONALS, Hameed Chughtai and Michael David Myers

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COLLABORATIONS ACROSS KNOWLEDGE BOUNDARY: AN E-LEARNING CASE, Tsai-Hsin Chu and Yi Lee

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A CONTENT ANALYSIS OF CONTENT ANALYSES IN IS RESEARCH: PURPOSES, DATA SOURCES, AND METHODOLOGICAL CHARACTERISTICS, André Coners and Benjamin Matthies

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EMPIRICAL STUDY OF THE MOTIVATIONS OF E-WOM SPREADING ON ONLINE FEEDBACK SYSTEM IN CHINA, Jinhong Cui, Lingyun Wang, Haiqi Feng, and Yue Teng

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USER REQUIREMENTS OF A CROWDSOURCING PLATFORM FOR RESEARCHERS: FINDINGS FROM A SERIES OF FOCUS GROUPS, Schlagwein Daniel and Daneshgar Farhad

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ANALYSIS OF FACTORS CONTRIBUTING TO SOFTWARE DEVELOPMENT IN SRI LANKAN UNIVERSITIES, D. Malshika P. Dias, Yamaya Ekanayaka, and Nihal D. Kodikara

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A MULTI-LEVEL MODEL OF ENTERPRISE SYSTEMS ADOPTION, Yajing Ding and Wen Guang Qu

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WHY DO I INVITE FRIENDS TO JOIN: AN EMPIRICAL STUDY OF MOBILE SOCIAL NETWORK GAME, Yi Ding, Ya Zhou, and Atreyi Kankanhalli

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THE DETECTION OF FRAUDULENT FINANCIAL STATEMENTS: AN INTEGRATED LANGUAGE MODEL, Wei Dong, Stephen Shaoyi Liao, Bing Fang, Xian Cheng, Zhu Chen, and Wenjie Fan

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CUSTOMER JOURNEYS ON ONLINE PURCHASE: SEARCH ENGINE, SOCIAL MEDIA, AND THIRD-PARTY ADVERTISING, Wenjing Duan and Jie Zhang

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AN EMPIRICAL STUDY OF LEAN AND AGILE INFLUENCES IN SOFTWARE CONFIGURATION MANAGEMENT, Usman Durrani, Zijad Pita, Joan Richardson, and John Lenarcic

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THE IMPACT OF BUSINESS-IT ALIGNMENT ON ORGANIZATIONAL CULTURE, Mohamed El-Mekawy, Lazar Rusu, and Erik Perjons

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UNDERSTANDING THE VALUE OF SOCIAL MEDIA IN ORGANISATIONS: A TAXONOMIC APPROACH, Fahame Emamjome, Guy G. Gable, Wasana Bandara, and Ahmad Rabaa’i

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IMPROVING STUDY HABITS USING A BEHAVIOUR CHANGE FRAMEWORK INCORPORATING SOCIAL MOTIVATION AND GAMIFICATION, Justin Filippou, Christopher Cheong, and France Cheong

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PRIVACY PARADOX: DOES STATED PRIVACY CONCERNS TRANSLATE INTO THE VALUATION OF PERSONAL INFORMATION?, Luvai F. Motiwalla, Xiaobai (Bob) Li, and Xiaoping Liu

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A MULTI-THEORETICAL STUDY ON SOCIAL NETWORKING TOURISM, Aaron M. French, Xin (Robert) Luo, and Ranjit Bose

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UNDERSTANDING THE TRADE-OFF BETWEEN PRIVACY CONCERNS AND PERCEIVED BENEFITS IN SAAS INDIVIDUAL ADOPTION, Jean Pierre Gashami, Younghoon Chang, Jae Jung Rho, and Myeong-Cheol Park

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MANAGING GLOBAL VIRTUAL TEAMS: AN EXPLORATION OF OPERATION AND PERFORMANCE, Kiely Gaye, Finnegan Patrick, and Butler Tom

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CONSUMER INFORMEDNESS AND LOYALTY BENEFITS ACCRUAL PERFORMANCE, Dan Geng and Robert Kauffman

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SOCIAL PREFERENCES AND OPEN SOURCE SOFTWARE DEVELOPMENT, Xianjun Geng, Lihui Lin, and Gang Peng

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THE IMPACT OF WEB 2.0 (GOV 2.0) AND SOCIAL MEDIA TECHNOLOGIES ON ENGAGEMENT IN LOCAL GOVERNMENT, Aaron Gibby, Stephen Smith, Vincent Pang, and Christine Van Toorn

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AGILE ENTERPRISE ARCHITECTURE: A CASE OF A CLOUD TECHNOLOGY-ENABLED GOVERNMENT ENTERPRISE TRANSFORMATION, Asif Gill, Stephen Smith, Ghassan Beydoun, and Vijayan Sugumaran

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CLOUD COMPUTING ADOPTION FACTORS IN TURKISH LARGE SCALE ENTERPRISES, Evrim Oya Güner and Eriks Sneiders

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UNDERSTANDING THE MEDIATING ROLE OF SOCIAL MEDIA IN VIRTUAL TEAM CONFLICTS, Hritik Gupta and Stephen C. Wingreen

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EXPLORING THE INFLUENCE OF OPTIMUM STIMULATION LEVEL ON INDIVIDUAL PERCEPTIONS OF IT INNOVATIONS, Rui Gu, Zhenhui Jiang, Lih-Bin Oh, and Kanliang Wang

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UNDERSTANDING THE COST ASSOCIATED WITH DATA SECURITY BREACHES, Kholekile L. Gwebu, Jing Wang, and Wenjuan Xie

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EVALUATION FRAMEWORK FOR 3D COLLABORATIVE VIRTUAL ENVIRONMENTS (THE CORE), Nader Hanna and Deborah Richards

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THE IMPACT OF TASK COMPLEXITY, TASK MOTIVATION, DECISION SUPPORT SYSTEM (DSS) MOTIVATION, AND DSS USE ON PERFORMANCE, Siew H. Chan, Qian Song, and Lee J. Yao

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USING ENTERPRISE INFORMATION ARCHITECTURE METHODS TO MODEL WICKED PROBLEMS IN INFORMATION SYSTEMS DESIGN RESEARCH, Wayne Hellmuth and Glenn Stewart,

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FACTORS PROMOTING AND HINDERING INFORMATIZATION OF NURSING INSTITUTIONS FOR THE AGED: A TOE THEORETIC PERSPECTIVE, Yingzhao He, Meiyun Zuo, and Jie Chen

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“GROWTH OF THE FITTER”: EVOLUTIONARY GROWTH PATHS AND FIRM SIZE OF START-UPS IN E-MARKETS, Yumei He, Xunhua Guo, Guoqing Chen, and Qiang Wei