Start Date
12-16-2013
Description
Research on the adoption of information technology (IT) has shown that employees either comply with the implementation of a new information system or resist its implementation, improvising information systems artifacts to replace it. We use a 15-month ethnography of the implementation of Siebel in a desk sales unit to outline a third specification of adoption where employees scaffold their work in an improvised information system that they hide from their managers by using their company’s information systems to create an electronic façade of compliance. This façade is a labor-intensive process, complex enough to require a third information system of its own. We call this system “transfiguration system” and expose and explain a hitherto unexplored link between the information systems improvised by employees and the information systems that their company implements. We refer to the work required to create and maintain this link as transfiguration work.
Recommended Citation
Vieira da Cunha, Joao and Carugati, Andrea, "SYSTEMS OF TRANSFIGURATION AND THE ADOPTION OF IT UNDER SURVEILLANCE" (2013). ICIS 2013 Proceedings. 22.
https://aisel.aisnet.org/icis2013/proceedings/HumanBehavior/22
SYSTEMS OF TRANSFIGURATION AND THE ADOPTION OF IT UNDER SURVEILLANCE
Research on the adoption of information technology (IT) has shown that employees either comply with the implementation of a new information system or resist its implementation, improvising information systems artifacts to replace it. We use a 15-month ethnography of the implementation of Siebel in a desk sales unit to outline a third specification of adoption where employees scaffold their work in an improvised information system that they hide from their managers by using their company’s information systems to create an electronic façade of compliance. This façade is a labor-intensive process, complex enough to require a third information system of its own. We call this system “transfiguration system” and expose and explain a hitherto unexplored link between the information systems improvised by employees and the information systems that their company implements. We refer to the work required to create and maintain this link as transfiguration work.