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Editorial

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BISE’s Responsibility in Service Research
Hans Ulrich Buhl and Christof Weinhardt

Editorial Note

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BISE – Editorial Notes
Hans Ulrich Buhl

Research Papers

State of the Art

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Pricing Strategies of Software Vendors
Sonja Lehmann and Peter Buxmann

Catchword

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ISO 20000 for IT
Georg Disterer

Discussion

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Patterns in Business and Information Systems Engineering
Robert Winter, Jan vom Brocke, Peter Fettke, Peter Loos, Stefan Junginger, Christoph Moser, Wolfgang Keller, Florian Mathes, and Alexander Ernst