Urban Gamification: Designing Municipal Websites for Enhanced Citizen Trust

Authors

Bastian Kordyaka, University of Bremen, GermanyFollow
Sebastian Weber, University of Bremen, GermanyFollow
Luca Bauer, University of Bremen, GermanyFollow
Robin Fritzsche, University of Bremen, GermanyFollow
Gerhard Klassen, University of Bremen, GermanyFollow
Raphael Palombo, University of Bremen, GermanyFollow
Dulce Villegas, University of Bremen, GermanyFollow
Marc Wyszynski, University of Bremen, GermanyFollow
Björn Niehaves, University of Bremen, GermanyFollow

Abstract

This short paper addresses the complex relationship dynamics between a municipal website's gamified IS artifact design and the desired goal states of municipal trust. To better understand these relationship, a mixed-methods study is proposed that identifies relevant gamification features in a three-step process in Study 1 and then explores the relationship between gamificationand municipal trust using a survey in Study 2. The study results promise added value for (a) user-centered technology design and (b) novel feedback mechanisms to strengthen municipal trust. Additionally, we will contribute to existing gamifica-tion literature by identifying relevant gamification features in relation to the de-sign of municipal websites.

Recommended Citation

Kordyaka, Bastian; Weber, Sebastian; Bauer, Luca; Fritzsche, Robin; Klassen, Gerhard; Palombo, Raphael; Villegas, Dulce; Wyszynski, Marc; and Niehaves, Björn, "Urban Gamification: Designing Municipal Websites for Enhanced Citizen Trust" (2024). Wirtschaftsinformatik 2024 Proceedings. 113.
https://aisel.aisnet.org/wi2024/113