In recent years, there has been a steady increase in the use of speech assistants in the private environment. Although such assistance systems would also be beneficial for manufacturing (for example, because workers have their hands free), speech assistants have not yet been widely used in the industrial environment. Against this background, we develop in this article a model with factors that influence the decision of industrial firms whether to adopt speech assistance for manufacturing. In order to do so, we rely on the Technology-Organization-Environment (TOE) framework and conduct a multiple case study by interviewing 10 experts from firms that develop or use speech assistance solutions. Our model consists of 17 context factors that influence whether companies adopt speech assistance in manufacturing.

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Track 15: Student Track