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Description
Security Operation Centers are tasked with collecting and analyzing cyber threat data from multiple sources to communicate warning messages and solutions. These tasks are extensive and resource consuming, which makes supporting approaches valuable to experts. However, to implement such approaches, information about the challenges these experts face while performing these tasks is necessary. We therefore conducted semi-structured expert interviews to identify these challenges. By doing so, valuable insights into these challenges based on expert knowledge is acquired, which in return could be leveraged to develop automated approaches to support experts and address these challenges.
Recommended Citation
Basyurt, Ali Sercan; Fromm, Jennifer; Kuehn, Philipp; Kaufhold, Marc-André; and Mirbabaie, Milad, "Help Wanted - Challenges in Data Collection, Analysis and Communication of Cyber Threats in Security Operation Centers" (2022). Wirtschaftsinformatik 2022 Proceedings. 20.
https://aisel.aisnet.org/wi2022/it_for_development/it_for_development/20
Help Wanted - Challenges in Data Collection, Analysis and Communication of Cyber Threats in Security Operation Centers
Security Operation Centers are tasked with collecting and analyzing cyber threat data from multiple sources to communicate warning messages and solutions. These tasks are extensive and resource consuming, which makes supporting approaches valuable to experts. However, to implement such approaches, information about the challenges these experts face while performing these tasks is necessary. We therefore conducted semi-structured expert interviews to identify these challenges. By doing so, valuable insights into these challenges based on expert knowledge is acquired, which in return could be leveraged to develop automated approaches to support experts and address these challenges.