Description
Automated and scalable elicitation of customer needs is still in its infancy. With the proposed “Need mining” prototype, we aim to enable automated customer need extraction from the micro blog platform Twitter.
COinS
Feb 28th, 8:00 AM
Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype
Automated and scalable elicitation of customer needs is still in its infancy. With the proposed “Need mining” prototype, we aim to enable automated customer need extraction from the micro blog platform Twitter.