Abstract
The paper introduces a theoretically-grounded conceptual framework for the design of collaborative systems which support expert-mediated interactive value creation involving end-users as active participants in the creation of products and services in principal-agent settings. We show how the problems of information asymmetry and burden of choice in interactive value creation can be addressed by integrating the principal-agent perspective with CSCW models of collaboration between heterogeneous actors. Results of a preliminary application and evaluation through the design of a concrete system for cooperative travel advisory in a real-world setting suggest its usefulness and illustrate how it can inform design practice.
Recommended Citation
Novak, Jasminko, "MINE, YOURS…OURS? DESIGNING FOR PRINCIPALAGENT COLLABORATION IN INTERACTIVE VALUE CREATION" (2009). Wirtschaftsinformatik Proceedings 2009. 23.
https://aisel.aisnet.org/wi2009/23