The Impact of AI-Generated Summaries on Customer Ratings

Authors

• Zhecheng Liu, School of Economics and Management, China University of Geosciences, Wuhan, Hubei 430078, PR China
• Kailin Zhu, School of Economics and Management, China University of Geosciences, Wuhan, Hubei 430078, PR China
• Ruting Jiu, School of Economics and Management, China University of Geosciences, Wuhan, Hubei 430078, PR China
• Fei Wang, School of Economics and Management, China University of Geosciences, Wuhan, Hubei 430078, PR ChinaFollow
• Fang Wang, Lazaridis School of Business & Economics, Wilfrid Laurier University, 75 University Avenue West, Waterloo, Ontario N2L 3C5, Canada
• Shan Wang, Department of Finance and Management Science, University of Saskatchewan, 82.2-25 Campus Drive, Saskatoon, SK, S7N 2A5, Canada

Recommended Citation

Liu, Zhecheng; Zhu, Kailin; Jiu, Ruting; Wang, Fei; Wang, Fang; and Wang, Shan, "The Impact of AI-Generated Summaries on Customer Ratings" (2026). WHICEB 2026 Proceedings. 88.
https://aisel.aisnet.org/whiceb2026/88