Empathy of AI Diagnostic Assistant and Service Satisfiction: A Moderated Dual Mediating Model

Authors

• Qianshan Wang, Xi’an Jiaotong-Liverpool University, 111 Ren’ai Road, 215123 Suzhou, China
• Chenwei Li, Xi’an Jiaotong-Liverpool University, 111 Ren’ai Road, 215123 Suzhou, China
• Xusheng Wu, Shenzhen Health Development Research and Data Management Center, 8 Yuanling 5th Street, 518000 Shenzhen, ChinaFollow

Recommended Citation

Wang, Qianshan; Li, Chenwei; and Wu, Xusheng, "Empathy of AI Diagnostic Assistant and Service Satisfiction: A Moderated Dual Mediating Model" (2026). WHICEB 2026 Proceedings. 24.
https://aisel.aisnet.org/whiceb2026/24