How the Data Unstructuredness and Dynamics of Responses Influence Patient Satisfaction in LLM-based Online Healthcare Consultations

Authors

• Jingwen Sun, Xi’an Jiaotong-Liverpool University, 111 Ren’ai Road, 215123 Suzhou, China
• Xusheng Wu, Shenzhen Health Development Research and Data Management Center, 8 Yuanling 5th Street, 518000 Shenzhen, ChinaFollow
• Wenzhe Liang, Xi’an Jiaotong-Liverpool University, 111 Ren’ai Road, 215123 Suzhou, China
• Chenwei Li, Xi’an Jiaotong-Liverpool University, 111 Ren’ai Road, 215123 Suzhou, China

Recommended Citation

Sun, Jingwen; Wu, Xusheng; Liang, Wenzhe; and Li, Chenwei, "How the Data Unstructuredness and Dynamics of Responses Influence Patient Satisfaction in LLM-based Online Healthcare Consultations" (2026). WHICEB 2026 Proceedings. 101.
https://aisel.aisnet.org/whiceb2026/101